Technical Support Consultant

Harris

Baroda, India
Troubleshooting complex technical problems
Documenting customer support requests
Communicating with product development
The role involves interacting with customers to resolve complex technical product issues

Job Summary

  • The role involves interacting with customers to resolve complex technical product issues.
  • You will diagnose customer questions over the telephone and Internet.
  • The position may require travel to client sites for complex problem resolution.

Matching Summary

The role involves interacting with customers to resolve complex technical product issues.

Skills & Requirements

Must-have

  • Troubleshooting complex technical problems
  • Documenting customer support requests
  • Communicating with product development

Nice-to-have

  • Staying updated on current technology
  • Training lower-level support staff

Key Requirements

  • Experience in technical support
  • Knowledge of system configurations
  • Ability to document solutions

Work Rights

Not specified

Tailored Resume

Cover Letter