Deputy Infrastructure Director

nc.gov

Wake County, NC, United States
$105,341.00 - $184,345.00 py
**
It service delivery across healthcare facilities
Oversee help desk and desktop support
Ensure high-quality end-user support
** The North Carolina Department of Health and Human Services is seeking a Deputy Infrastructure Director to oversee IT service delivery across 13 state-operated healthcare facilities, managing critical support functions and contributing to strategic planning. The ideal candidate should possess a relevant degree and extensive experience in telecommunications network management, with strong leadership and operational oversight skills. **

Job Summary

  • The Deputy Infrastructure Director serves as the second-in-command to the Infrastructure Director and plays a critical leadership role in managing IT service delivery across 13 state-operated healthcare facilities.
  • This position directly oversees the Help desk and Desktop Support managers, ensuring high-quality end-user support, incident resolution, and endpoint readiness, including EHR-related systems such as Epic.
  • The Deputy Infrastructure Director contributes to strategic planning, operational oversight, team development, and IT service performance monitoring, supporting the continuity and efficiency of patient care and administrative services.

Matching Summary

Match Score: 75

** The North Carolina Department of Health and Human Services is seeking a Deputy Infrastructure Director to oversee IT service delivery across 13 state-operated healthcare facilities, managing critical support functions and contributing to strategic planning. The ideal candidate should possess a relevant degree and extensive experience in telecommunications network management, with strong leadership and operational oversight skills. **

Salary

$105,341.00 - $184,345.00

Skills & Requirements

Must-have

  • IT service delivery across healthcare facilities
  • oversee Help desk and Desktop Support
  • ensure high-quality end-user support
  • manage incident resolution and endpoint readiness
  • support EHR-related systems like Epic

Nice-to-have

  • strategic planning and operational oversight
  • team development and performance monitoring
  • maintaining effective working relationships

Key Requirements

  • Bachelor’s degree in computer science or IT related field and 4 years of experience
  • Associate degree in computer science or IT related field and 5 years of experience
  • High School diploma and 8 years of experience
  • Equivalent combination of education and experience

Work Rights

Not specified

Tailored Resume

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