The Credit & Collections Analyst manages a portfolio to support financial health and maintain positive customer relationships
Job Summary
The Credit & Collections Analyst manages a portfolio to support financial health and maintain positive customer relationships.
This position requires a proactive approach to problem-solving in a dynamic environment, collaborating with Sales Operations and internal stakeholders to facilitate payments and contribute to process improvements.
Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
Matching Summary
The Credit & Collections Analyst manages a portfolio to support financial health and maintain positive customer relationships.
Skills & Requirements
Must-have
Contact customers regarding outstanding balances
Evaluate account solvency and payment status
Resolve billing disputes with stakeholders
Proficiency in English verbal and written
Nice-to-have
Proactive problem-solving approach
Contribute to process improvements
Proficiency in an additional local language
Key Requirements
Minimum of 2 years credit collections experience
Bachelor’s degree or equivalent experience
Experience in collections within the EMEA market (3+ years preferred)