Technical Engineer Contact Center

JCI

Mexico City, Mexico
Contact center technology experience
Nice cxone technology knowledge
Bilingual spanish and english communication
This role will deliver new technologies enabling our Contact Centers to save lives

Job Summary

  • This role will deliver new technologies enabling our Contact Centers to save lives.
  • You will work with a team of call center engineering peers to deliver rock solid technical operations for our Global Contact Centers.
  • Johnson Controls offers a comprehensive benefits package, opportunities for professional growth, and a supportive and inclusive work environment.

Matching Summary

This role will deliver new technologies enabling our Contact Centers to save lives.

Skills & Requirements

Must-have

  • Contact Center Technology experience
  • Nice CXone Technology knowledge
  • Bilingual Spanish and English communication
  • VoIP and Call Center troubleshooting
  • Tier 2 through 4 incident support

Nice-to-have

  • Curiosity and problem solving interest
  • Teamwork and knowledge sharing
  • Inclusive and supportive teammate
  • Technical discussions and solution proposals
  • Ability to communicate with diverse audience

Key Requirements

  • 1-2 years Contact Center Technology experience
  • 1 year Nice CXone Engineer or support role
  • Strong Spanish and English speaking and writing skills
  • Bachelor’s degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter