Software Service Manager

Kainos

**
Commercial it software environment experience
Service management understanding
Iso20000 quality standards adherence
** Kainos is seeking a Software Service Manager to oversee the day-to-day delivery of software support services and manage client relationships across various projects. The ideal candidate should have experience in commercial IT environments, particularly in service management, and possess strong interpersonal and leadership skills. **

Job Summary

  • As a Software Service Manager, you will be responsible for managing the day-to-day delivery of software support services, as well as engaging in relevant client-relationships, across a variety of projects.
  • You will also assist the senior management team with business growth within existing accounts as well as supporting business development activity for potential new clients.
  • At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact.

Matching Summary

Match Score: 75

** Kainos is seeking a Software Service Manager to oversee the day-to-day delivery of software support services and manage client relationships across various projects. The ideal candidate should have experience in commercial IT environments, particularly in service management, and possess strong interpersonal and leadership skills. **

Skills & Requirements

Must-have

  • Commercial IT software environment experience
  • Service management understanding
  • ISO20000 quality standards adherence
  • Client-supplier relationship development
  • Facilitating workshops and discussions
  • Decision making under pressure

Nice-to-have

  • People-first culture
  • Diverse, ambitious team
  • Creativity and collaboration celebration
  • ITSM experience (e.g. ServiceNow)
  • ITIL Foundation accreditation

Key Requirements

  • Eligibility for security clearance
  • Experience adhering to service and project management standards
  • Considerable experience in a relevant technical environment

Work Rights

Not specified

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