Globallink Platform Support-team Lead

State Street Corporation

Not specified
Client facing position
System monitoring and alerts
User access and entitlement management
State Street Corporation is seeking a GlobalLink Platform Support-Team Lead to manage Level 1 client support for its electronic trading platforms. The role focuses on providing excellent client service, troubleshooting platform issues, and managing user inquiries, ideally suited for candidates with a background in financial services and strong technical skills

Job Summary

  • GlobalLink Platform Support team is the centralized Level-1 client support hub for all GlobalLink applications providing follow-the-sun client support in partnership with global teams.
  • As GlobalLINK Platform Support-Team Lead you will be responsible for client facing position with strong emphasis on client service and problem resolution, providing first level application support.
  • State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world, offering competitive benefits and development programs.

Matching Summary

Match Score: 85

State Street Corporation is seeking a GlobalLink Platform Support-Team Lead to manage Level 1 client support for its electronic trading platforms. The role focuses on providing excellent client service, troubleshooting platform issues, and managing user inquiries, ideally suited for candidates with a background in financial services and strong technical skills.

Skills & Requirements

Must-have

  • Client facing position
  • System monitoring and alerts
  • User access and entitlement management
  • Inquiry triage and resolution
  • Troubleshoot platform issues
  • Support Application Programming Interface (API) connections

Nice-to-have

  • Follow-the-sun client support
  • Improve transparency and execution quality
  • Reduce operational risk
  • Streamline complex trading processes

Key Requirements

  • 6 to 8 years experience in financial industry
  • Focus on FX / FI platform support and/or operations
  • Hands on expertise of SQL database, Power BI and Excel
  • Strong excel skills – VLookups and Pivot Tables
  • User acceptance and System Integration Testing

Work Rights

Not specified

Tailored Resume

Cover Letter