Base: $19,650 - $44,200 usd; bonus/equity: not spe...
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Payroll customer service experience
Robust understanding of regulatory requirements
Exceeding customer expectations
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Remote is seeking an Associate for their Payroll Client Services team, working from Saturday to Wednesday. The role focuses on providing exceptional payroll customer service, leveraging problem-solving skills, and collaborating with various teams.
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Job Summary
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).
Matching Summary
Match Score: 75
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Remote is seeking an Associate for their Payroll Client Services team, working from Saturday to Wednesday. The role focuses on providing exceptional payroll customer service, leveraging problem-solving skills, and collaborating with various teams.
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Salary
Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
payroll customer service experience
robust understanding of regulatory requirements
exceeding customer expectations
Zendesk, Slack, and Notion experience
collaborative team environment
Saturday to Wednesday schedule
Nice-to-have
ambitious problems
future focused work culture
innovation and teamwork
Key Requirements
experience in a payroll customer service role
advanced knowledge in specific jurisdictions
superior written and verbal communication skills
ability to effectively engage with diverse stakeholders