Clinical Customer Experience International Director - Wolters Kluwer Health
Wolters Kluwer Health
Onsite
End-to-end customer lifecycle leadership
Cross-functional team orchestration
Value realization framework definition
The role oversees the unified International CX team comprising Customer Success, Value Creation Office, and Clinical Advisory functions to ensure a cohesive customer experience
Job Summary
The role oversees the unified International CX team comprising Customer Success, Value Creation Office, and Clinical Advisory functions to ensure a cohesive customer experience.
The Director is accountable for defining the enterprise vision and establishing scalable governance to deliver measurable impact across global regions.
Candidates must possess strong leadership capabilities to work across Sales, Product, Operations, and Clinical Advisory teams to drive adoption and sustained growth.
Matching Summary
The role oversees the unified International CX team comprising Customer Success, Value Creation Office, and Clinical Advisory functions to ensure a cohesive customer experience.
Skills & Requirements
Must-have
End-to-end customer lifecycle leadership
Cross-functional team orchestration
Value realization framework definition
International market strategic vision
Data-driven decision making
Nice-to-have
Entrepreneurial mindset
Multi-cultural team collaboration
Trusted advisor capability
Continuous improvement culture
Key Requirements
Director-level strategic leadership experience
Experience in healthcare or health technology sectors
Proven track record in international business operations
Ability to lead multi-disciplinary cross-cultural teams