Proven customer service experience face to face or telephony
Effective communication skills to understand customer needs
Flexible approach to varied daily activities
This role involves acting as the first point of contact for customers in branch or over the phone while assisting with day-to-day transactions
Job Summary
This role involves acting as the first point of contact for customers in branch or over the phone while assisting with day-to-day transactions.
The position requires a flexible, multi-skilled approach to handle everything from cash transactions to technology assistance and fraud protection.
Employees receive competitive benefits including 8% pension contribution, healthcare discounts, and opportunities for global growth within Santander.
Matching Summary
This role involves acting as the first point of contact for customers in branch or over the phone while assisting with day-to-day transactions.
Salary
Base: £25,000.00 - £31,579.00 per annum; Bonus/Equity: Not specified; Benefits: 25 days holiday plus bank holidays, 8% pension contribution, healthcare discounts
Skills & Requirements
Must-have
Proven customer service experience face to face or telephony
Effective communication skills to understand customer needs
Flexible approach to varied daily activities
Nice-to-have
Desire to go above-and-beyond for customers
Strong team working skills with can-do attitude
Openness to broad range of activities outside standard expectations