Four Seasons is powered by our people, fostering a culture of continuous improvement and mutual respect to create exceptional guest experiences
Job Summary
Four Seasons is powered by our people, fostering a culture of continuous improvement and mutual respect to create exceptional guest experiences.
The Concierge Guest Relations Officer will respond to a wide variety of guest requests by accurately assessing needs and adding personal touches to achieve maximum customer satisfaction.
The role involves providing accurate information, filling guest requests, anticipating needs, and assisting with various services like ticketing, reservations, and visa applications.
Matching Summary
Four Seasons is powered by our people, fostering a culture of continuous improvement and mutual respect to create exceptional guest experiences.
Skills & Requirements
Must-have
guest requests
accurate information
timely follow-up
local activities knowledge
mail and package handling
Nice-to-have
personal recommendations
anticipates guest needs
pleasant and caring attitude
genuine heart
Key Requirements
High School or equivalent education
Reading, writing, and oral proficiency in Chinese and English