Sr Technical Account Manager

Workday

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
7+ years in product support or customer success
5+ years managing complex saas solutions
Fluent french (canadian preferred)
The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams

Job Summary

  • The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.
  • Candidates must demonstrate deep technical acumen in Workday products including HCM, Payroll, and Financials to ensure system reliability.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, along with competitive compensation packages.

Matching Summary

The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package available

Skills & Requirements

Must-have

  • 7+ years in product support or customer success
  • 5+ years managing complex SaaS solutions
  • Fluent French (Canadian preferred)
  • Bachelor's or Master's in Technical Degree
  • Experience with Workday HCM, Payroll, Financials

Nice-to-have

  • Strong C-level stakeholder engagement skills
  • Proactive problem-solving in fast-paced environments
  • Cross-functional collaboration and leadership
  • Passion for building customer self-sufficiency
  • Ability to navigate high-stress situations

Key Requirements

  • BS or MS in Computer Science or equivalent experience
  • 7+ years experience in B2B enterprise software support
  • 5+ years implementing or managing complex SaaS solutions
  • Fluency in French (Canadian preferred)

Work Rights

Not specified

Tailored Resume

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