As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice
Job Summary
As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice.
You will support customers with enquiries, account maintenance, process credit product applications, and complete Financial Health Checks.
You will educate customers on in-branch technology and digital banking options, problem-solve effectively, and champion risk-adverse culture.
Matching Summary
As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice.
Skills & Requirements
Must-have
Exceptional customer service delivery
Articulate financial terms clearly
Problem solve and provide solutions
Champion processes and procedures
Work in a busy retail environment
Nice-to-have
Experience in financial services
Experience in retail or hospitality
Genuine interest in building career
Act with integrity
Place customer at the centre
Key Requirements
Part time - 15 hours per week roster
Available to cover specific roster
Experience in delivering exceptional customer service