Technical Customer Service Advisor - Italian Speaker (bokun)

Tripadvisor Group

Oxford, United Kingdom
Competitive compensation pyckages including base s...
On-site
Fluency in english and italian
1-3 years customer service experience
Basic knowledge of css and html
This hybrid role requires working 2 days per week in the Oxford office while supporting a global customer base

Job Summary

  • This hybrid role requires working 2 days per week in the Oxford office while supporting a global customer base.
  • The position involves diagnosing complex technical issues, managing escalations, and resolving cases using strong analytical thinking.
  • Candidates will benefit from competitive compensation, tuition assistance, and flexible work-life balance policies.

Matching Summary

This hybrid role requires working 2 days per week in the Oxford office while supporting a global customer base.

Salary

Competitive compensation packages including base salary; Annual bonuses available; Not specified

Skills & Requirements

Must-have

  • Fluency in English and Italian
  • 1-3 years customer service experience
  • Basic knowledge of CSS and HTML
  • Experience with website CMS tools
  • Strong analytical problem-solving skills

Nice-to-have

  • Experience in travel or tourism industry
  • B2B sector support background
  • Proactive conflict mediation skills
  • Adaptability to fast-paced environment
  • Passion for customer care excellence

Key Requirements

  • 1–3 years of proven customer service or technical support experience
  • Fluency in written and spoken English and Italian
  • Basic working knowledge of CSS, HTML, and website CMS tools

Work Rights

Not specified

Tailored Resume

Cover Letter