Technical Support Specialist I

Case Law Reporter

Shanghai, China
3-5 years technical support experience
Microsoft 365 product line proficiency
Azure ad and intune familiarity
This role involves providing comprehensive IT end-user support and services to hundreds of employees at the Shanghai office

Job Summary

  • This role involves providing comprehensive IT end-user support and services to hundreds of employees at the Shanghai office.
  • The position requires exclusive and efficient IT support for SVPs and Sr. Directors, ensuring flawless operation during major meetings and events.
  • The company offers a healthy work/life balance with benefits including medical insurance, flexible benefits, and various paid time off options.

Matching Summary

This role involves providing comprehensive IT end-user support and services to hundreds of employees at the Shanghai office.

Skills & Requirements

Must-have

  • 3-5 years technical support experience
  • Microsoft 365 product line proficiency
  • Azure AD and Intune familiarity
  • Windows and Mac OS maintenance
  • Hardware assembly and repair skills

Nice-to-have

  • Experience with AI tools in IT services
  • Strong communication with senior executives
  • Open-minded approach to new technologies
  • Event and meeting room AV support
  • User feedback collection and analysis

Key Requirements

  • College degree or above preferred
  • Microsoft IT certifications preferred
  • English proficiency for normal communication
  • Experience in large-scale user environment

Work Rights

Not specified

Tailored Resume

Cover Letter