Contact Center Growth Supervisor (safe Act)

Mtbachelor

Williamsville, New York, United States of America
Base: $26.00 - $43.34 hourly (usd); bonus/equity: ...
4d onsite
Supervisory authority over staff
Excellent customer service skills
Strong knowledge of relevant software
This position is the first level of management within the Contact Center

Job Summary

  • This position is the first level of management within the Contact Center.
  • The role includes supervising and coordinating daily workflow to meet departmental objectives.
  • M&T Bank promotes an environment that supports belonging and reflects its brand.

Matching Summary

This position is the first level of management within the Contact Center.

Salary

Base: $26.00 - $43.34 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Supervisory authority over staff
  • Excellent customer service skills
  • Strong knowledge of relevant software

Nice-to-have

  • Demonstrated work leadership skills
  • Excellent verbal and written communication skills
  • Previous call center experience

Key Requirements

  • Minimum of 5 years’ higher education and/or relevant work experience
  • Minimum of 2 years' work leadership experience
  • Registration requirements under the Federal SAFE Act

Work Rights

Not specified

Tailored Resume

Cover Letter