Sr. Specialist, Customer Advocacy And Resources Education

Santander

United States of America
Base: $45,750.00 usd - $79,000.00 usd; bonus/equit...
Consultative approach to customer assistance
Empathetic communication with customers
Analyze customer information for solutions
The Sr. Specialist, Customer Advocacy and Resources Education is responsible for working with auto loan customers through various communication channels, who are experiencing long term hardships due to life circumstances, illness, bereavement, or other unforeseen circumstances

Job Summary

  • The Sr. Specialist, Customer Advocacy and Resources Education is responsible for working with auto loan customers through various communication channels, who are experiencing long term hardships due to life circumstances, illness, bereavement, or other unforeseen circumstances.
  • The goal of the CARE Team is to ensure that we advocate and support customers most in need of assistance and provide education to help them get back on track and achieve their financial goals.
  • We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.

Matching Summary

The Sr. Specialist, Customer Advocacy and Resources Education is responsible for working with auto loan customers through various communication channels, who are experiencing long term hardships due to life circumstances, illness, bereavement, or other unforeseen circumstances.

Salary

Base: $45,750.00 USD - $79,000.00 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Consultative approach to customer assistance
  • Empathetic communication with customers
  • Analyze customer information for solutions
  • Educate customers on loan concepts
  • Document customer interactions thoroughly
  • Act as primary customer contact

Nice-to-have

  • Build trustworthy relationships
  • Maintain poise under pressure
  • Strong problem solving skills
  • Critical thinking skills

Key Requirements

  • 3+ Years Customer Advocacy or Service
  • 3+ Years consultative field or education role
  • Bachelor's Degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

Cover Letter