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The Senior Production Readiness Manager role at Workday involves overseeing deployment performance and ensuring customer satisfaction in a fully remote environment. The position requires strong technical expertise in SaaS solutions, excellent project management skills, and the ability to build relationships with customers and internal teams.
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Job Summary
The role involves guiding largest and most strategic customers through pre-deployment performance testing and business-critical activities in production.
As the voice of the customer, the Production Readiness Manager takes full ownership of the engagement during deployment and drives issue resolution.
Workday is a Fortune 500 company offering a culture rooted in integrity, empathy, and shared enthusiasm with flexible work arrangements.
Matching Summary
Match Score: 75
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The Senior Production Readiness Manager role at Workday involves overseeing deployment performance and ensuring customer satisfaction in a fully remote environment. The position requires strong technical expertise in SaaS solutions, excellent project management skills, and the ability to build relationships with customers and internal teams.
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Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
4+ years product support experience
BS or MS in Technical Degree
Fluent spoken and written English
Experience with complex SaaS solutions
Strong grasp of underlying technologies
Nice-to-have
Crisis management experience
Experience with HR or Payroll applications
Ability to thrive with ambiguity
Passion for strong customer relations
Leadership skills to influence senior leaders
Key Requirements
4+ years in product support or consulting
7+ years providing technical support (Senior level)
5+ years in ERP system performance
Bachelor's or Master's degree in Computer Science or MIS