The IT Service Desk Technician provides support for technical issues and requests from enterprise end-users both remotely and face-to-face
Job Summary
The IT Service Desk Technician provides support for technical issues and requests from enterprise end-users both remotely and face-to-face.
This role involves performing systems administration for Office 365, Active Directory, and workstations across multiple locations while managing incidents according to urgency.
The position requires consistent updating of Asset information in the CMDB and the ability to lift and carry IT hardware.
Matching Summary
The IT Service Desk Technician provides support for technical issues and requests from enterprise end-users both remotely and face-to-face.
Skills & Requirements
Must-have
1-3 years of Service Desk experience
Proficient with Dell and Apple hardware
Windows 10 macOS iOS Android devices
Active Directory DNS DHCP knowledge
Remote tools Beyond Trust Remote Support
Nice-to-have
Ability to work independently and as part of a team
Excellent written verbal interpersonal communications skills
Experience creating Knowledge Base articles
Key Requirements
1-3 years of Service Desk Help Desk or Support Center experience
A+ Certification Network+ Certification Associates or bachelor's degree in an IT related discipline