Customer Service Representative/ Veterinary Receptionist

Dewitt Animal Hospital

Not specified; performance bonuses available; comp...
Not specified
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
Dewitt Animal Hospital is seeking a Customer Service Representative/Veterinary Receptionist to provide exceptional client service and manage communication between clients and the medical team. The ideal candidate will possess strong communication skills and a desire to deliver compassionate service, with a focus on creating a welcoming environment for pets and their owners

Job Summary

  • The Client Service Representative serves as the vital first and last point of contact, delivering an exceptional client experience through seamless communication.
  • Employees benefit from tailored development programs, mentorship, career pathing, and competitive pay including performance bonuses and 401(k) matching.
  • The role requires managing appointments, triaging inquiries, processing payments, and maintaining accurate patient records within a fast-paced environment.

Matching Summary

Match Score: 85

Dewitt Animal Hospital is seeking a Customer Service Representative/Veterinary Receptionist to provide exceptional client service and manage communication between clients and the medical team. The ideal candidate will possess strong communication skills and a desire to deliver compassionate service, with a focus on creating a welcoming environment for pets and their owners.

Salary

Not specified; Performance bonuses available; Competitive pay mentioned

Skills & Requirements

Must-have

  • Answer calls and emails promptly
  • Schedule appointments based on availability
  • Update client and patient records accurately
  • Process billing transactions and insurance claims
  • Maintain organized reception area

Nice-to-have

  • Prior customer service experience in veterinary setting
  • Strong empathy for upset or emotional clients
  • Ability to handle multiple tasks efficiently
  • Promote current promotions and campaigns
  • Basic proficiency with scheduling software

Key Requirements

  • High school diploma or equivalent work experience
  • Excellent communication skills
  • Prior customer service experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter