Senior Customer Success Engineer

Veeamsoftware

British Columbia, Canada
On-site
Solid technical understanding of veeam products
Deep disaster recovery and resilience expertise
Experience with drmm assessments and reporting
The role serves as the primary technical owner driving long-term customer outcomes across the Veeam Data Platform

Job Summary

  • The role serves as the primary technical owner driving long-term customer outcomes across the Veeam Data Platform.
  • Candidates will lead onboarding, adoption, and optimization while conducting recovery simulations and quarterly resilience reporting.
  • Veeam is a market leader in data resilience and security posture management protecting over 550,000 customers worldwide.

Matching Summary

The role serves as the primary technical owner driving long-term customer outcomes across the Veeam Data Platform.

Skills & Requirements

Must-have

  • Solid technical understanding of Veeam products
  • Deep disaster recovery and resilience expertise
  • Experience with DRMM assessments and reporting

Nice-to-have

  • Naturally collaborative and articulate soft skills
  • Proven ability to identify churn risk
  • Motivated by maximizing customer outcomes

Key Requirements

  • Senior level experience in Customer Success or Engineering
  • Expertise in backup policies and storage configuration
  • Ability to conduct success planning and strategy sessions

Work Rights

Not specified

Tailored Resume

Cover Letter