Product Support Engineer (aerospace Mro)

Liebherr Machines Bulle SA

On-site
Engineering/technical support expertise
Warranty investigation and analysis
Reliability data monitoring and review
The Product Support Engineer acts as the primary focal point for reporting and resolving technical issues related to product reliability and performance

Job Summary

  • The Product Support Engineer acts as the primary focal point for reporting and resolving technical issues related to product reliability and performance.
  • Responsibilities include assisting with warranty investigations, elaborating technical conclusions, and making recommendations for warranty decisions.
  • The role requires liaising with the Liebherr Group's AER network to establish responses to technical queries and support Field Service Representatives.

Matching Summary

The Product Support Engineer acts as the primary focal point for reporting and resolving technical issues related to product reliability and performance.

Skills & Requirements

Must-have

  • Engineering/technical support expertise
  • Warranty investigation and analysis
  • Reliability data monitoring and review
  • Technical publication updates (CMM/SB)
  • OEM and MRO liaison capabilities

Nice-to-have

  • Capital equipment justification skills
  • Vendor selection and specification experience
  • ROI analysis for new capability projects
  • Preventive maintenance program development
  • Strong communication with Field Service Reps

Key Requirements

  • Engineering or technical background in aerospace
  • Experience with OEM and MRO operations
  • Knowledge of MTBUR and fleet analysis
  • Proficiency in reviewing CMM/CRM/SIL/SB documents

Work Rights

Not specified

Tailored Resume

Cover Letter