Process all orders, inquiries, complaints, and general information via phone/email while maintaining SLA and EMEA metrics
Job Summary
Process all orders, inquiries, complaints, and general information via phone/email while maintaining SLA and EMEA metrics.
Acquire product, commercial, and technical knowledge to manage customer relationships effectively, including managing product recalls and outgoing calls.
Support business partners and sales/marketing initiatives while contributing to order automation via EDI and eCommerce.
Matching Summary
Process all orders, inquiries, complaints, and general information via phone/email while maintaining SLA and EMEA metrics.