Customer Success Specialist

SiteMinder

Manila, Philippines
Not specified; equity pyckages available; benefits...
Remote
Passion for sales and customer success
Excellent written and verbal communication skills
Experience in customer-facing roles
The role involves acting as a trusted advisor to help customers maximize their revenue and achieve their goals

Job Summary

  • The role involves acting as a trusted advisor to help customers maximize their revenue and achieve their goals.
  • Candidates will be expected to quickly build rapport with clients over the phone and guide them on product adoption.
  • The company offers equity packages, a hybrid working model, and generous parental leave policies.

Matching Summary

The role involves acting as a trusted advisor to help customers maximize their revenue and achieve their goals.

Salary

Not specified; Equity packages available; Benefits include mental health initiatives and paid leave

Skills & Requirements

Must-have

  • Passion for sales and customer success
  • Excellent written and verbal communication skills
  • Experience in customer-facing roles
  • Ability to develop deep product knowledge
  • Track record of exceeding KPIs and SLAs

Nice-to-have

  • Experience within the hotel industry
  • Background in SaaS business models
  • Revenue expansion experience
  • Fast-paced results-oriented mindset
  • Diverse background and inclusive perspective

Key Requirements

  • Experience in customer success or sales
  • Ideal experience in hotel industry or SaaS
  • Strong communication skills required

Work Rights

Not specified

Tailored Resume

Cover Letter