Customer Success Manager - Paradox

Workday

Scottsdale, AZ, United States
Primary location base pyy range: $95,000 usd - $14...
Hybrid (50% in-office/field and 50% remote)
Client account management
Saas solutions support
Product expertise and support
Workday is seeking a Customer Success Manager for its Paradox team, responsible for supporting enterprise clients with onboarding, training, and ongoing product support. The ideal candidate should have over five years of experience in customer success or account management within a SaaS environment, with excellent communication and relationship-building skills. ###

Job Summary

  • Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.
  • Collaborate closely with clients to understand their business goals and align AI-powered solutions to help achieve those objectives.
  • The company is a Fortune 500 company and a leading AI platform for managing people, money, and agents, shaping the future of work.

Matching Summary

Match Score: 85

Workday is seeking a Customer Success Manager for its Paradox team, responsible for supporting enterprise clients with onboarding, training, and ongoing product support. The ideal candidate should have over five years of experience in customer success or account management within a SaaS environment, with excellent communication and relationship-building skills. ###

Salary

Primary Location Base Pay Range: $95,000 USD - $142,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants

Skills & Requirements

Must-have

  • Client account management
  • SaaS solutions support
  • Product expertise and support
  • Client onboarding and training
  • Troubleshooting and issue resolution
  • Customer success and adoption monitoring

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Empathy and shared enthusiasm
  • Curious minds
  • HR/recruiting software domain expertise

Key Requirements

  • 5+ years customer success or account management
  • 5+ years enterprise SaaS solutions support
  • Experience educating clients on products
  • Experience with global, cross-functional teams
  • Bachelor degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

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