Business Development Representative - Service

Darrell Waltrip Honda

Franklin, Tennessee, US
Not specified
Answer incoming phone calls using script
Schedule sales or service appointments
Log customer comments in dealership system
Darrell Waltrip Honda is seeking a Business Development Representative to focus on lead generation for sales and service goals. The role involves managing customer interactions, scheduling appointments, and maintaining customer databases to enhance overall customer satisfaction

Job Summary

  • The role is primarily responsible for lead generation activities to support the company's sales and service goals.
  • Employees must answer all incoming calls according to a proven script and schedule appointments for sales or service.
  • The position requires maintaining Customer Satisfaction Index (CSI) at or above company standards while following core values.

Matching Summary

Match Score: 75

Darrell Waltrip Honda is seeking a Business Development Representative to focus on lead generation for sales and service goals. The role involves managing customer interactions, scheduling appointments, and maintaining customer databases to enhance overall customer satisfaction.

Skills & Requirements

Must-have

  • Answer incoming phone calls using script
  • Schedule sales or service appointments
  • Log customer comments in dealership system
  • Follow up with internet inquiries via email
  • Maintain CSI standards above company level

Nice-to-have

  • Demonstrate servant leadership core values
  • Show passion for winning tradition
  • Commitment to continuous improvement
  • Strong interpersonal communication skills
  • Ability to work weekends and holidays

Key Requirements

  • High School Diploma or GED required
  • Up to 3 years of customer service experience
  • Valid Driver's License required
  • Intermediate Microsoft Office knowledge
  • Dealership Management System software proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter