Customer Care Specialist (remote - Illinois)

Waypoint Underwriting Management

Illinois, US
Base: $17.50 hourly; bonus/equity: eligible for + ...
50 outbound calls per day
Review retention reports daily
Process unpaid accounts
The role requires consistently making at least 50 outbound calls per day to notify members about due premiums

Job Summary

  • The role requires consistently making at least 50 outbound calls per day to notify members about due premiums.
  • Candidates must review retention reports daily to identify focus areas for maintaining bill counts and policy premiums.
  • This position offers an hourly pay range of $17.50 and eligibility for an additional compensation plan.

Matching Summary

The role requires consistently making at least 50 outbound calls per day to notify members about due premiums.

Salary

Base: $17.50 Hourly; Bonus/Equity: Eligible for additional compensation plan; Benefits: Not specified

Skills & Requirements

Must-have

  • 50 outbound calls per day
  • Review retention reports daily
  • Process unpaid accounts
  • Handle credit card expiring tasks
  • Manage EFT failed accounts

Nice-to-have

  • Self-motivated to meet goals
  • Knowledge of Affinity life plans
  • Proficient PC skills
  • Ability to learn new software

Key Requirements

  • Minimum high school diploma or GED
  • 2+ years customer service or sales experience
  • Illinois P&C insurance license or ability to obtain within 90 days

Work Rights

Not specified

Tailored Resume

Cover Letter