Backblaze is seeking a Technical Support Engineer to join their remote team, focusing on resolving complex customer issues related to their cloud storage products. The ideal candidate will have a background in customer-facing technical support, strong problem-solving skills, and a foundational understanding of various operating systems and networking protocols
Job Summary
Backblaze is the object storage leader in the open cloud movement managing over three billion gigabytes of data for 500K+ customers.
The Technical Support Engineer will resolve complex customer issues involving Backblaze products and third-party integrations while acting as an ambassador of the brand.
The role requires providing Silent Install Troubleshooting, conducting detailed bug investigations for QA, and monitoring infrastructure outages from Sev-1 through Sev-4.
Matching Summary
Match Score: 85
Backblaze is seeking a Technical Support Engineer to join their remote team, focusing on resolving complex customer issues related to their cloud storage products. The ideal candidate will have a background in customer-facing technical support, strong problem-solving skills, and a foundational understanding of various operating systems and networking protocols.
Skills & Requirements
Must-have
Customer-facing technical support experience
Linux MacOS Windows operating systems
Networking and filesystem concepts
Task tracking systems like JIRA
API usage and Python familiarity
Nice-to-have
Scripting and automation experience
Backblaze Backup troubleshooting expertise
CORS TCP/IP TLS HTTPS knowledge
Data visualization tools Opensearch Grafana
Comfortable with AI Agents and Tools
Key Requirements
Minimum 2-3 years of experience
Experience in customer-facing technical support
Competence with text shells Bash Terminal CMD PowerShell