Frontline Operations Support (nps Analysis) At Banking / Finance
Me2Works
On-site
Net promoter score (nps) analysis
Customer feedback analysis
Driver analysis methods
Me2Works is seeking a Frontline Operations Support professional with expertise in Net Promoter Score (NPS) analysis, specifically within the banking sector. The ideal candidate will have strong analytical skills and experience in customer insights, particularly in a call center environment
Job Summary
Own the end-to-end analysis and reporting of Net Promoter Score (NPS) and related customer feedback to identify drivers of customer advocacy and pain points.
Combine survey data with operational data (complaints, call centre, digital analytics, service metrics) to provide a holistic view.
Produce regular NPS reporting packs (weekly/monthly/quarterly) with clear narratives, insights, and recommended actions.
Matching Summary
Match Score: 85
Me2Works is seeking a Frontline Operations Support professional with expertise in Net Promoter Score (NPS) analysis, specifically within the banking sector. The ideal candidate will have strong analytical skills and experience in customer insights, particularly in a call center environment.
Skills & Requirements
Must-have
Net Promoter Score (NPS) analysis
Customer feedback analysis
Driver analysis methods
Text analytics for comments
Combine survey and operational data
Microsoft Office Suite proficiency
Nice-to-have
Translate insights into recommendations
Improve customer experience
Turn data into clear story
Senior and non-technical audiences
Key Requirements
3–6 years’ experience in customer insights, analytics