Enablement Specialist

Booz Allen Hamilton

$53,000.00 - $108,000.00 (annualized usd); not spe...
Hybrid
It help desk or service desk experience
Knowledge article creation
Ticketing and knowledge management systems
Provides in-depth support and leads problem-solving and implementation efforts for specific technology products or applications

Job Summary

  • Provides in-depth support and leads problem-solving and implementation efforts for specific technology products or applications.
  • Develops or contributes to solutions to a variety of problems of moderate scope and complexity.
  • At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being.

Matching Summary

Provides in-depth support and leads problem-solving and implementation efforts for specific technology products or applications.

Salary

$53,000.00 - $108,000.00 (annualized USD); Not specified; Not specified

Skills & Requirements

Must-have

  • IT Help Desk or Service Desk experience
  • Knowledge Article creation
  • Ticketing and knowledge management systems
  • ITIL concepts knowledge
  • Translate technical steps to customer-friendly documentation

Nice-to-have

  • Develop standard operating procedures
  • Analyze ticket trends
  • Measure article performance

Key Requirements

  • 2+ years of experience
  • HS diploma or GED
  • U.S. citizenship is required

Work Rights

U.S. citizenship is required

Tailored Resume

Cover Letter