Technical Support Engineer (remote, Mex)

CrowdStrike UK

Mexico
Hybrid
Windows environment troubleshooting
Operating system diagnostics
Network issue diagnosis
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations

Job Summary

  • As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations.
  • The Technical Support Engineer will provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service.
  • Market leader in compensation and equity awards, comprehensive physical and mental wellness programs, and competitive vacation and holidays for recharge.

Matching Summary

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations.

Skills & Requirements

Must-have

  • Windows environment troubleshooting
  • Operating system diagnostics
  • Network issue diagnosis
  • Customer issue ownership
  • Technical documentation creation

Nice-to-have

  • Passion for technology and customers
  • Creative thinking and process improvement
  • Advocating for customer success
  • Fast-paced, highly technical environment
  • Limitless passion and relentless focus

Key Requirements

  • 3+ years customer support experience
  • System administration experience
  • Customer facing role experience
  • Windows Service and Workstation knowledge
  • Ability to learn new technologies quickly
  • Excellent communication skills
  • Ability to work independently
  • Outstanding analytical abilities

Work Rights

Not specified

Tailored Resume

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