As a Customer Success Analyst, you will guide LATAM clients to adopt and maximize value from the VTEX Agentic CX Platform by combining relationship management with technical expertise
Job Summary
As a Customer Success Analyst, you will guide LATAM clients to adopt and maximize value from the VTEX Agentic CX Platform by combining relationship management with technical expertise.
The role includes driving product adoption, providing technical support, leading strategic client meetings, monitoring customer health, and collaborating with internal teams to ensure a smooth client experience.
VTEX offers benefits including health, dental, and life insurance, language development incentives, flexible meal allowance and work schedule, extended parental leaves, financial assistance for home office setup, and wellness programs.
Matching Summary
As a Customer Success Analyst, you will guide LATAM clients to adopt and maximize value from the VTEX Agentic CX Platform by combining relationship management with technical expertise.
Skills & Requirements
Must-have
Technical knowledge of platform features
Client relationship management
Fluent in Portuguese and Spanish
Located in São Paulo
Customer Success or Technical Account Management experience
Proactive and organized work style
Nice-to-have
English language skills
Analytical and technical mindset
Experience with C-Level client engagement
Adaptability in fast-paced environments
Key Requirements
Located in São Paulo
Experience in Customer Success or Solution Engineering