Customer Experience Account Manager

Mueller Company

Decatur, IL, United States
$27.50ph; not specified; medical, dental, vision, ...
Fully remote
Stock checks and expedites
Technical support and order entry
Resolve customer complaints and issues
This role provides account updates and support to established distribution partners and customers of Mueller, focusing on assessing and addressing external customer needs

Job Summary

  • This role provides account updates and support to established distribution partners and customers of Mueller, focusing on assessing and addressing external customer needs.
  • Duties include providing stock checks, expedites, technical support, tracking shipments, order entry, and product application guidance to regular customers.
  • Mueller offers an excellent salary and benefits package including medical, dental, vision insurance, 401k with match, ESPP, disability benefits, and paid parental leave.

Matching Summary

This role provides account updates and support to established distribution partners and customers of Mueller, focusing on assessing and addressing external customer needs.

Salary

$27.50/hour; Not specified; Medical, dental, vision, 401k with 5% match, ESPP, disability, vacation, paid parental leave, tuition reimbursement, student debt matching, well-being program, EAP, life insurance, supplemental insurance

Skills & Requirements

Must-have

  • stock checks and expedites
  • technical support and order entry
  • resolve customer complaints and issues
  • liaison between territory manager and plants
  • extended use of phone/headset

Nice-to-have

  • customer-oriented decision making
  • team player and trustworthy
  • adaptable to new computer programs

Key Requirements

  • High school diploma or equivalent
  • Strong communications background
  • Intermediate computer experience
  • Ability to work in a team setting
  • Customer-oriented with quick decision-making skills
  • Demonstrated organizational and time management skills
  • Minimal company travel (<5%)

Work Rights

Not specified

Tailored Resume

Cover Letter