Spécialiste Du Support Technique, Gamme Molecular Solutions (d/f/m)

Roche

Meylan, FR
Not specified (assumed hybrid/remote based on job nature)
Telephone and remote maintenance support
Crm documentation of symptoms and actions
Electronics, fluidics, and pneumatics knowledge
Roche is seeking a Technical Support Specialist for its Molecular Solutions division in Meylan, France. The role involves providing support for Roche Diagnostics systems to clients and colleagues, ensuring optimal functioning and high customer satisfaction

Job Summary

  • The role involves providing second-level technical assistance to clients across France, Belgium, and French-speaking Switzerland to ensure optimal operation of Roche Diagnostics systems.
  • Candidates must document all symptoms and actions precisely in the CRM software while prioritizing requests according to defined service policies.
  • Roche fosters a culture of personal expression and open dialogue where employees are valued for their unique qualities to advance global healthcare solutions.

Matching Summary

Match Score: 85

Roche is seeking a Technical Support Specialist for its Molecular Solutions division in Meylan, France. The role involves providing support for Roche Diagnostics systems to clients and colleagues, ensuring optimal functioning and high customer satisfaction.

Skills & Requirements

Must-have

  • Telephone and remote maintenance support
  • CRM documentation of symptoms and actions
  • Electronics, fluidics, and pneumatics knowledge
  • Basic network infrastructure understanding
  • French language proficiency required

Nice-to-have

  • Experience in medical laboratory environment
  • Ability to manage difficult customer situations
  • Strong English communication skills
  • Collaborative team culture participation

Key Requirements

  • Higher education in automation, instrumentation, electronics, or IT
  • Knowledge of maintenance methodologies and problem identification
  • Fluency in French with good English skills

Work Rights

Not specified

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