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Sofitel Brisbane Central is seeking a Front Office Receptionist for its Osaka location, emphasizing a guest-focused approach and commitment to diversity and inclusion. The role requires strong communication skills in English and Japanese, along with previous hotel experience, with a focus on providing exceptional customer service.
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Job Summary
The hotel aims to deliver memorable moments for guests by focusing on vitality, sustainability, and craftsmanship, and is committed to promoting diversity and inclusion.
Responsibilities include promptly and professionally handling guest check-ins/check-outs, responding to requests, managing accounts, and maintaining accurate guest profiles in the Opera system.
Benefits include discounted vacation breaks, birthday and anniversary vouchers for free nights, and dining discounts, alongside comprehensive training and development opportunities.
Matching Summary
Match Score: 75
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Sofitel Brisbane Central is seeking a Front Office Receptionist for its Osaka location, emphasizing a guest-focused approach and commitment to diversity and inclusion. The role requires strong communication skills in English and Japanese, along with previous hotel experience, with a focus on providing exceptional customer service.
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Skills & Requirements
Must-have
Guest check-in and check-out
Handle guest requests and complaints
Manage guest accounts and payments
Respond to phone inquiries
Maintain guest profiles in Opera
Nice-to-have
Personalize guest experiences
Upsell hotel services and facilities
Strong team player
Guest-focused and courteous
Key Requirements
Hotel experience required
Front Office experience is an asset
Proficiency in English and Japanese is mandatory
Ability to lift and carry up to 20 kg
Flexibility for 24/7 operation shifts
Ability to stand and walk continuously
Strong computer systems knowledge (OPERA or similar)