Manager, Travel Experience Consultant

Navan

Delhi, IN, United States
On-site
People leadership and development
Operational performance monitoring
Customer relationship management
Lead a dedicated team of Travel Consultants, focusing on people leadership, operational management, and relationship cultivation to ensure exceptional service for valued customers

Job Summary

  • Lead a dedicated team of Travel Consultants, focusing on people leadership, operational management, and relationship cultivation to ensure exceptional service for valued customers.
  • Oversee team's operational performance, monitor call queues and SLAs, and perform root cause analysis for service improvements.
  • Act as the primary point of contact for dedicated customers' Travel Managers, collaborating on improvement plans and service enhancements.

Matching Summary

Lead a dedicated team of Travel Consultants, focusing on people leadership, operational management, and relationship cultivation to ensure exceptional service for valued customers.

Skills & Requirements

Must-have

  • People leadership and development
  • Operational performance monitoring
  • Customer relationship management
  • GDS platforms (Sabre and/or Amadeus)
  • Contact center applications

Nice-to-have

  • Resolution-focused leader
  • Championing change
  • Proactive process improvements
  • Solutions-oriented team culture

Key Requirements

  • 5+ years progressive leadership experience
  • 5+ years manager level experience
  • 5+ years travel industry experience
  • Bachelor's degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter