Service Desk Analyst

Markel

Leeds, United Kingdom
Hybrid
1st line it support
It service management tool
Customer service expertise
We are looking for an individual to provide 1st line IT support for all employees of Markel International

Job Summary

  • We are looking for an individual to provide 1st line IT support for all employees of Markel International.
  • The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers.
  • A great starting salary plus annual bonus & strong benefits package… 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave

Matching Summary

We are looking for an individual to provide 1st line IT support for all employees of Markel International.

Skills & Requirements

Must-have

  • 1st line IT support
  • IT Service Management tool
  • customer service expertise
  • technical knowledge
  • help desk software
  • remote control
  • dynamic environment

Nice-to-have

  • global community of optimists
  • problem-solvers
  • pushing each other to go further
  • making customers productive
  • continuously learning
  • adapt and pivot
  • interpersonal and collaboration skills

Key Requirements

  • Associates degree or 1 year relevant experience
  • Certified Help Desk Professional, MCP, MCSE, A+
  • ITIL Foundation V3 or V4 Certification a plus

Work Rights

Not specified

Tailored Resume

Cover Letter