Base: $77,563.20 - $100,848.80; bonus/equity: not ...
Not specified
Oversee supervisory and professional staff
Manage utility payment processing systems
Develop long-term goals and policies
The Utility Service Operations Administrator position at the City of Garland involves managing the Customer Service Department's divisions, overseeing significant customer interactions and utility payment processing. The ideal candidate should have extensive management experience in a utility environment, along with strong communication and project management skills
Job Summary
This role is responsible for managing three key divisions handling over 500,000 customer contacts annually and $280 million in payments.
The incumbent must develop long-term strategies, manage budgets, and provide technical guidance to supervisory and professional staff.
The position requires addressing escalated issues from upper management and elected officials while ensuring accurate utility billing.
Matching Summary
Match Score: 85
The Utility Service Operations Administrator position at the City of Garland involves managing the Customer Service Department's divisions, overseeing significant customer interactions and utility payment processing. The ideal candidate should have extensive management experience in a utility environment, along with strong communication and project management skills.
Salary
Base: $77,563.20 - $100,848.80; Bonus/Equity: Not specified; Benefits: Not specified