$75,000 annually (english only role); $79,500 annu...
Hybrid
Troubleshoot configuration, network, and software issues
Technical support via phone, helpdesk, chat
Analyze problems and identify solutions
The Technical Services Engineer - Tier II troubleshoots and resolves configuration, network and software issues for our IP network cameras, physical access control, and security solutions
Job Summary
The Technical Services Engineer - Tier II troubleshoots and resolves configuration, network and software issues for our IP network cameras, physical access control, and security solutions.
This is a Hybrid position (one week onsite in the office and one week remote/work from home) based out of our Chelmsford, MA headquarters.
Axis is a company that puts our employees first, offering benefits like employer-offered training, tuition reimbursement, health programs, and generous vacation.
Matching Summary
The Technical Services Engineer - Tier II troubleshoots and resolves configuration, network and software issues for our IP network cameras, physical access control, and security solutions.
Salary
$75,000 annually (English only role); $79,500 annually (Bilingual - English with Portuguese/Spanish/French); Not specified
Skills & Requirements
Must-have
Troubleshoot configuration, network, and software issues
Technical support via phone, helpdesk, chat
Analyze problems and identify solutions
Document cases clearly and completely
Network routing and switching protocols knowledge
Configure PCs, install operating systems and software
Nice-to-have
Excellent customer service background
Self-motivated and energetic
Positive approach to problem solving
Eye for details
Good time management skills
Fundamental understanding of physical access control
Key Requirements
Minimum 2 years' experience in a call center-type environment