Card Disputes Associate Specialist

Wise

Austin, Texas, United States
On-site
End-to-end dispute investigation
Card scheme rules compliance
Operational procedure adherence
This role is responsible for the end-to-end investigation and resolution of complex Card Fraud and Non-Fraud disputes

Job Summary

  • This role is responsible for the end-to-end investigation and resolution of complex Card Fraud and Non-Fraud disputes.
  • The position requires maintaining high standards of accuracy and security while strictly adhering to card scheme rules and regulatory requirements.
  • Candidates will collaborate with Customer Support, Compliance, and Product teams to resolve escalations and identify emerging fraud trends.

Matching Summary

This role is responsible for the end-to-end investigation and resolution of complex Card Fraud and Non-Fraud disputes.

Skills & Requirements

Must-have

  • End-to-end dispute investigation
  • Card scheme rules compliance
  • Operational procedure adherence
  • Fraud detection and escalation
  • High accuracy in case handling

Nice-to-have

  • Experience in payments or financial services
  • Strong problem-solving skills
  • Proactive growth-oriented attitude
  • Excellent verbal communication
  • Ability to work under pressure

Key Requirements

  • Experience in operational environment
  • Background in payments or financial services
  • Strong attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter