Quality Assurance Analyst

Iron Mountain

**
Bilingual english and spanish fluency
2-3 years quality assurance experience
Customer effort score (ces) monitoring
** Iron Mountain is seeking a bilingual Quality Assurance Analyst to join their Global Service Quality team. The role focuses on evaluating service interactions to enhance customer experience metrics in both English and Spanish, while working within a collaborative and innovative environment. **

Job Summary

  • The role involves evaluating service interactions in both English and Spanish to ensure high standards of excellence.
  • Candidates will monitor key performance indicators including Customer Effort Score and Customer Satisfaction to drive continuous improvement.
  • The position offers a hybrid telecommuting model with opportunities for professional growth within a global organization.

Matching Summary

Match Score: 75

** Iron Mountain is seeking a bilingual Quality Assurance Analyst to join their Global Service Quality team. The role focuses on evaluating service interactions to enhance customer experience metrics in both English and Spanish, while working within a collaborative and innovative environment. **

Skills & Requirements

Must-have

  • Bilingual English and Spanish fluency
  • 2-3 years quality assurance experience
  • Customer Effort Score (CES) monitoring

Nice-to-have

  • Strong knowledge of CSAT metrics
  • Process improvement project participation
  • Collaborative team environment

Key Requirements

  • Bachelor's degree preferred
  • Native or professional fluency in English and Spanish
  • 2-3 years corporate QA experience

Work Rights

Not specified

Tailored Resume

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