Call Centre Agent

Old Mutual Insurance

Not specified
24/7 customer support delivery
Claims registration and processing
Flip system proficiency
Old Mutual Insurance is seeking a Call Centre Agent to deliver high-quality customer support in a 24/7 Contact Centre environment. The role involves managing inquiries, processing claims, and ensuring seamless customer experiences while adhering to compliance standards

Job Summary

  • The role is central to ensuring seamless customer experience, operational efficiency, and timely claims resolution across all touchpoints.
  • Incumbents must deliver high-quality end-to-end customer support within the 24/7 Contact Centre by managing inquiries and service coordination efficiently.
  • The position requires adherence to Anti-Money Laundering policies, including executing customer due diligence and monitoring for compliance breaches.

Matching Summary

Match Score: 85

Old Mutual Insurance is seeking a Call Centre Agent to deliver high-quality customer support in a 24/7 Contact Centre environment. The role involves managing inquiries, processing claims, and ensuring seamless customer experiences while adhering to compliance standards.

Skills & Requirements

Must-have

  • 24/7 customer support delivery
  • Claims registration and processing
  • FLIP system proficiency
  • MS Office applications expertise
  • High call volume management

Nice-to-have

  • Social media handling experience
  • Email correspondence management
  • Strong analytical skills
  • Emotional intelligence demonstration
  • Team collaboration abilities

Key Requirements

  • Bachelor's degree in business or related field
  • Proven experience in customer service or call centre environment
  • Experience preferably in insurance or financial services
  • Diploma in Insurance (AIIK) is an added advantage

Work Rights

Not specified

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