KONE Oyj is seeking a Technical Help Desk Troubleshooter to provide remote technical support for maintenance technicians, ensuring compliance with safety and quality requirements. The ideal candidate will have a diploma or bachelor's degree in engineering, 5-7 years of technical experience in the elevator industry, and strong communication skills
Job Summary
The role serves as the first point of contact providing remote technical support to maintenance technicians during the product maintenance phase.
Employees are responsible for identifying root causes, configuring KRM devices, and creating knowledge base articles to improve equipment reliability.
KONE fosters a collaborative work culture that values diversity, growth, and wellbeing while adhering to strict global safety processes.
Matching Summary
Match Score: 85
KONE Oyj is seeking a Technical Help Desk Troubleshooter to provide remote technical support for maintenance technicians, ensuring compliance with safety and quality requirements. The ideal candidate will have a diploma or bachelor's degree in engineering, 5-7 years of technical experience in the elevator industry, and strong communication skills.
Skills & Requirements
Must-have
5-7 years elevator industry experience
Remote technical support capabilities
Root cause analysis skills
Nice-to-have
Strong MS Office application proficiency
Excellent verbal English communication
Collaborative team culture fit
Key Requirements
Diploma or Bachelor degree in Engineering
5-7 years technical experience in elevator industry
Excellent verbal and written English communication skills