Client Services Specialist

Fiserv Com

$48,000.00-$60,000.00 py
Fully remote
Advanced technical support
Client issue resolution
Documentation of solutions
Fiserv, a global leader in Fintech and payments, is seeking a Client Services Specialist to provide advanced technical support to clients, ensuring high satisfaction levels. The ideal candidate will have experience in technical support, troubleshooting, and client communication, while also contributing to process improvements within the team

Job Summary

  • As a Client Support Tier 2 - Sr Associate III, you will provide advanced technical support to Fiserv's clients, helping to resolve complex issues and ensuring high levels of client satisfaction.
  • Your role is critical in enhancing the client experience by delivering timely and effective solutions.
  • You will work closely with a dedicated team of professionals, leveraging your expertise to support our clients' success and contribute to Fiserv’s commitment to excellence.

Matching Summary

Match Score: 85

Fiserv, a global leader in Fintech and payments, is seeking a Client Services Specialist to provide advanced technical support to clients, ensuring high satisfaction levels. The ideal candidate will have experience in technical support, troubleshooting, and client communication, while also contributing to process improvements within the team.

Salary

$48,000.00-$60,000.00

Skills & Requirements

Must-have

  • advanced technical support
  • client issue resolution
  • documentation of solutions
  • escalate critical issues
  • process improvement initiatives

Nice-to-have

  • financial technology products knowledge
  • remote desktop support tools experience
  • continuous learning and development

Key Requirements

  • 2+ year(s) technical support experience
  • 1+ year(s) troubleshooting experience
  • 1+ year(s) technical documentation experience
  • 1+ year(s) client interaction experience
  • Equivalent combination of education and experience

Work Rights

Not specified

Tailored Resume

Cover Letter