Experience in customer success or solution engineering
Knowledge of retail and digital commerce domains
The role combines relationship management with hands-on technical knowledge to guide clients in adopting the VTEX CX platform
Job Summary
The role combines relationship management with hands-on technical knowledge to guide clients in adopting the VTEX CX platform.
Candidates will drive product adoption by configuring workflows and integrations while identifying growth opportunities through strategic meetings.
VTEX offers a remote-first culture with benefits including flexible work schedules, language development incentives, and comprehensive health insurance.
Matching Summary
The role combines relationship management with hands-on technical knowledge to guide clients in adopting the VTEX CX platform.
Skills & Requirements
Must-have
Technical proficiency in platform features
Experience in Customer Success or Solution Engineering
Knowledge of Retail and Digital Commerce domains
Fluency in English for global client communication
Nice-to-have
Spanish language proficiency
Experience with C-Level executive engagement
Proactive problem-solving mindset
Ability to thrive in dynamic environments
Key Requirements
Experience in Customer Success or Technical Account Management
Fluent in English
Background in Retail, Marketplace, or Omnichannel sectors