Workforcity is seeking a Fraud Risk Intermediate Analyst to manage investigations and operations within the Fraud Investigation team. Ideal candidates should have 2-5 years of experience in fraud, customer services, or banking operations, along with strong analytical skills and attention to detail
Job Summary
Completes investigations within the Fraud Investigation team and day-to-day case reviews, ensuring operations are performed according to agreed Service Level Agreements.
Drives initiatives to enhance client experience and improve operating efficiency through re-engineering and process improvements by actively identifying opportunities.
Appropriately assesses risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.
Matching Summary
Match Score: 75
Workforcity is seeking a Fraud Risk Intermediate Analyst to manage investigations and operations within the Fraud Investigation team. Ideal candidates should have 2-5 years of experience in fraud, customer services, or banking operations, along with strong analytical skills and attention to detail.
Salary
Base: $64,620.00 - $90,180.00; Bonus/Equity: discretionary and formulaic incentive and retention awards; Benefits: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs; paid time off packages
Skills & Requirements
Must-have
Analytical thinking and data analysis
Investigate fraud cases
Monitor service level indicators
Process improvements and re-engineering
Risk assessment and compliance
Nice-to-have
Effective complaint case management
Client experience enhancement
Diplomacy and complex communication
Key Requirements
2-5 years previous experience
Bachelor’s/University degree or equivalent experience