Support Analyst - Integrations & Analytics

Zenput

Boston, United States
Base: $65,000 - $75,000; total cash: $69,875 - $80...
On-site
1-2 years remote application support experience
2-4 years customer-facing experience
Sql knowledge and multi-table queries
The role involves helping customers solve problems within the Crunchtime platform while analyzing data discrepancies to ensure accuracy

Job Summary

  • The role involves helping customers solve problems within the Crunchtime platform while analyzing data discrepancies to ensure accuracy.
  • Candidates will collaborate with a global team to deliver high-quality support and act as a voice of the customer for product teams.
  • The company offers competitive pay, flexible PTO, 10 weeks of paid parental leave, and learning & development funds.

Matching Summary

The role involves helping customers solve problems within the Crunchtime platform while analyzing data discrepancies to ensure accuracy.

Salary

Base: $65,000 - $75,000; Total Cash: $69,875 - $80,625; Benefits: Medical, dental, vision, 401k match, wellness benefits

Skills & Requirements

Must-have

  • 1-2 years remote application support experience
  • 2-4 years customer-facing experience
  • SQL knowledge and multi-table queries
  • Experience with POS systems like Toast or Aloha

Nice-to-have

  • Hospitality industry background preferred
  • Excellent written and verbal communication skills
  • Ability to work in fast-paced environment
  • Strong prioritization and independent task management

Key Requirements

  • Bachelor's Degree required
  • 1-2 years remote application support experience
  • 2-4 years customer-facing experience
  • Proficiency in SQL and multi-table queries
  • Prior experience with POS systems

Work Rights

Not specified

Tailored Resume

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