Guest Experience Manager

SSG HOTELS PTE. LTD.

Singapore, Singapore
Not specified; benefits: 2 nights yearly staycatio...
Vip guest management and coordination
Front desk operations and check-in procedures
Emergency and fire safety compliance
The role serves as the primary brand ambassador responsible for creating a positive first impression and delivering 'WOW' experiences to all guests

Job Summary

  • The role serves as the primary brand ambassador responsible for creating a positive first impression and delivering 'WOW' experiences to all guests.
  • Candidates will manage VIP guest interactions, coordinate in-room amenities, and drive departmental KPIs including upselling strategies.
  • Employees receive extensive benefits including worldwide Marriott discounts, personalized learning tools, and complimentary staycations at Garcha Group hotels.

Matching Summary

Match Score: 85

The role serves as the primary brand ambassador responsible for creating a positive first impression and delivering 'WOW' experiences to all guests.

Salary

Not specified; Benefits: 2 nights yearly staycation; 20% off F&B; Worldwide Marriott discounts

Skills & Requirements

Must-have

  • VIP guest management and coordination
  • Front desk operations and check-in procedures
  • Emergency and fire safety compliance
  • Upselling room categories for revenue
  • Brand ambassador and first impression delivery

Nice-to-have

  • Knowledge of local attractions and events
  • Ability to handle complaints efficiently
  • Strong communication with hotel departments
  • Experience with Marriott global benefits systems

Key Requirements

  • Experience in hospitality or front office operations
  • Ability to work flexible shifts including weekends
  • Proficiency in electronic key coding and reservation systems

Work Rights

Not specified

Tailored Resume

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