Customer Care Specialist

Guild Group

Melbourne, Victoria, Australia
Not specified; not specified; hybrid working: 2 da...
On-site
Strong customer-first mindset
Clear and professional communication skills
Attention to detail and multi-priority management
Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals with over 60 years of experience

Job Summary

  • Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals with over 60 years of experience.
  • The role involves acting as a trusted first point of contact to resolve enquiries, investigate complaints, and ensure compliance with industry standards.
  • Employees benefit from a hybrid working model offering 2 days in-office and 3 days remote work alongside exclusive staff discounts.

Matching Summary

Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals with over 60 years of experience.

Salary

Not specified; Not specified; Hybrid working: 2 days in-office, 3 days remote; Staff discounts; Employee Assistance Program; Health & wellbeing initiatives

Skills & Requirements

Must-have

  • Strong customer-first mindset
  • Clear and professional communication skills
  • Attention to detail and multi-priority management

Nice-to-have

  • Experience in Professional Indemnity insurance
  • Background in general insurance sector
  • Proactive problem-solving capability

Key Requirements

  • Experience supporting clients in a fast-paced environment
  • Exposure to Professional Indemnity or general insurance highly regarded
  • Ability to adhere to regulatory requirements and quality assurance

Work Rights

Not specified

Tailored Resume

Cover Letter