End Of Lease - Team Lead

octopus.energy

London, GB
On-site
Lead a team balancing commercial decisions
Assess vehicle damage charges fairly
Handle complex customer escalations
This role is responsible for leading the end of contract and recharge experience to ensure a smooth, transparent, and fair transition for customers

Job Summary

  • This role is responsible for leading the end of contract and recharge experience to ensure a smooth, transparent, and fair transition for customers.
  • The Team Lead will oversee damage charge assessments, handle complex escalations, and build reporting dashboards for the Senior Leadership Team.
  • As a new role in a fast-growing company, you will balance commercial decisions with delivering a 5-star customer experience.

Matching Summary

This role is responsible for leading the end of contract and recharge experience to ensure a smooth, transparent, and fair transition for customers.

Skills & Requirements

Must-have

  • Lead a team balancing commercial decisions
  • Assess vehicle damage charges fairly
  • Handle complex customer escalations
  • Build performance dashboards for SLT

Nice-to-have

  • Experience in fast-growing environments
  • Strong focus on 5-star customer experience
  • Ability to ensure transparent transitions

Key Requirements

  • 2 days monthly onsite in London or partner office

Work Rights

Not specified

Tailored Resume

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