Member Support Associate

Lively

Remote, United States
Base: $22-$28 usd ph; bonus/equity: stock options ...
Fully remote
8 hour shift from 10:30-7pm mt
Wired dsl/cable internet connection
Strong written verbal listening skills
Lively is seeking a Member Support Associate to provide exceptional customer service in a fully remote role. The ideal candidate will possess strong communication skills and a passion for helping others, with a focus on delivering accurate and timely support

Job Summary

  • Lively is a remote-first company dedicated to delivering an effortless experience for employers and account holders regarding their benefits.
  • The role involves helping customers via phone, email, and chat while simplifying complex tasks related to Lively products.
  • Employees receive competitive salaries, stock options, medical coverage, paid parental leave, and a flexible vacation policy.

Matching Summary

Match Score: 85

Lively is seeking a Member Support Associate to provide exceptional customer service in a fully remote role. The ideal candidate will possess strong communication skills and a passion for helping others, with a focus on delivering accurate and timely support.

Salary

Base: $22-$28 USD per hour; Bonus/Equity: Stock options included; Benefits: Medical, dental, vision, life, disability, HSA, FSA, 401k, paid parental leave, lifestyle spending accounts

Skills & Requirements

Must-have

  • 8 hour shift from 10:30-7pm MT
  • Wired DSL/Cable internet connection
  • Strong written verbal listening skills

Nice-to-have

  • Proficiency in English and Spanish
  • Knowledge of healthcare or finance
  • Ability to stay calm under pressure
  • Bachelor's degree preferred
  • Experience with Jira tool

Key Requirements

  • Must be based within the United States
  • Cannot reside in California or Alaska
  • Authorized to work in the US on full-time basis

Work Rights

Must be authorized to work in the US

Tailored Resume

Cover Letter